Frequently Asked Questions
Processing time:
We hand-make every item on our store to order so we usually dispatch products within 3-5 days.
During super busy periods throughout the year this may be slightly longer!
Shipping times
Our standard UK shipping is via the royal mail and takes on average 2-4 days.
Shipping to the European Union usually takes between 5-10 days.
Shipping to the USA uaually takes between 7-10 days. In some cases it can take a little longer than this.
Shipping to the rest of the world can take between 7-18 days depening on where you live!
Returns and delivery issues
We happily accept returns, please Contact Us within 30 days of recieving your order to organise a return or visit our Help Centre
We take great care to package our orders safely so the chance of damage in transit is very rare but on the off chance your order arrives damaged please contact us as soon as possible and send us a photo of the damage!
We will happily replace any damaged products free of charge.
Please wait until the shipping time has elapsed and keep any eye on the tracking details for your order.
If your delivery has not arrived during the delivery window or the tracking has not updated plese get in touch.
Sustainable packaging
Yes! We use recycled card board boxes to ship orders and we use eco friendly biodegradable packaging noodles to keep your order safe in transit! These will disolve in water to a non toxic bi-product.
We may use small amounts of bubbelwrap and we encourage our customers to recycle this where possible.
Learn more here
Care instructions
Wipe clean with a damp cloth, avoid exposure to oils or coloured fluids!
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All of our plant pots, kitchen and bathroom pieces are treated with a specalist food safe waterproof sealer so they repel water.
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Not dishwasher safe.
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Learn more here
All of our plant pots, kitchen and bathroom pieces are treated with a specalist food safe waterproof sealer so they repel water. This means they are completely safe to use in your home.
However we do not recomend eating food off of our trays and bowl pieces!
